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Bank transfer
This payment method is available for both companies and individuals. We provide legal entities with the full set of required documents.
How to pay
Before making a transfer, go to your account, select «Bank transfer» and generate an invoice for payment. You can use saved payer details or add new ones. When adding a new legal entity as payer, be sure to verify the details.
Card payment
We accept payments from individuals via Visa and Mastercard. Payments are processed through TipTop Pay.
How to pay
To pay by bank card, go to your account and select «Bank cards». After verifying your data, the system will redirect you to the payment page.
You will need to provide:
- card number,
- cardholder name,
- card expiry date,
- three-digit security code (CVV2 for VISA, CVC2 for MasterCard) — found on the back of the card.
After entering the required data, your bank's page will open for payment confirmation via 3-D Secure. If you don't have a static code set up, you will receive an SMS with the required code on your phone.
If you didn't receive the SMS, contact your bank for help.
Payment may be declined if:
- the card doesn't support online payments (check with your bank),
- insufficient funds on the account,
- error in card details,
- card expiry date has passed (shown on the front of the card).
If you have difficulties paying by bank card, contact the relevant processing center (VISA or MasterCard) for help.
Why card payment is secure
- Secure connection. Payments are processed through the certified gateway TipTop Pay LLP with SSL encryption and 3-D Secure technology, which reduces the risk of unauthorized transactions by verifying the cardholder's identity.
- We don't store your data. Card details are not saved in our system and are transmitted directly to the bank in encrypted form.
- Compliance with international standards. All operations are conducted in accordance with Visa, MasterCard and other payment system security requirements. PCI DSS 3.0 standard is used.
Refund
Early cancellation of services may result in a refund of unused funds in accordance with the offer agreement terms.
Any client can request a refund within the account balance. The following conditions must be met:
- Refund of unused client funds is only possible after contract termination or modification.
- The refund amount is available as of the application date.
- The refund will be made using the same method as the original payment.
- HostLab is not responsible for any additional fees charged by payment systems. Transaction fees are not refunded.
- If the client stops using the service before the expiry date, no refund will be made for the remaining period (days/months/years).
- If the client violates the terms of the Agreement and its appendices, resulting in service termination or contract dissolution, no refund will be made.
- The refund procedure is governed by the rules of the bank that processed the disputed payment. Refunds take up to 30 days.
- Additional refund terms may be specified in the Service agreement conditions.
To request a refund when canceling a service:
- Fill out the «Refund Application» form (sent upon request to technical support).
- For individuals: attach a copy or scan of your passport to the request.
- For legal entities: attach a power of attorney or other document confirming authority, and a copy of passport.
Refund period: 30 business days from receipt of the application. The application review period is counted from the moment it is received by the company in business days excluding weekends and holidays.
For refund of erroneous payment write an application with the documents listed above attached and send the request to support. The refund amount for erroneous payment corresponds to the purchase cost.